Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscription payments, template purchases, photo purchases and service-related payments are handled on ChitraBook AI.

1. Subscriptions

• Subscription plans unlock platform features, storage limits, gallery sharing and workflow tools based on the selected plan.
• Once a subscription is activated successfully, the payment is generally non-refundable except where required by law or where a duplicate/technical payment issue is verified.
• Plan features remain available until the active subscription period ends, unless the account is suspended for misuse or policy violation.

2. Template purchases

• Premium website templates are digital products unlocked after successful payment.
• After a template is unlocked in the user account, the purchase is generally non-refundable.
• If a duplicate payment occurs or the template fails to unlock after confirmed payment, users should contact support with payment details.

3. Photo purchases and downloads

• Photo purchases may unlock HD photo download or paid gallery access based on the event flow.
• Once a paid photo/download is delivered or unlocked, the purchase is generally non-refundable.
• If the payment succeeds but the photo/download does not unlock, support will investigate and may provide access, correction or refund depending on the case.

4. Duplicate or failed payments

If an amount is deducted but the payment is not confirmed in ChitraBook AI, the payment gateway or bank may reverse the amount based on their standard timeline. If a duplicate confirmed payment is found, we may issue a refund or account adjustment after verification.

5. Cancellation

Users may stop using the service at any time. Cancellation does not automatically refund already activated subscriptions, templates or delivered digital purchases. Subscription expiry and renewal behavior depends on the active billing/payment setup shown at checkout.

6. Refund review process

To request support for a payment issue, email us with your account email/phone, payment ID, order ID, date, amount and issue description. We may require additional verification before resolving the request.

7. Processing time

Approved refunds, if any, will be processed through the original payment method or another available method based on gateway support. Bank or payment gateway settlement timelines may vary.

8. Contact

For payment, refund or cancellation support, contact support@chitrabookai.in.

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